- Frequently asked questions
Frequently asked questions
Do I need to create an account?
You can checkout as a guest but we recommend you create an account.
The benefits of creating a Blunts Shoes account are so you can view your order history, create wish lists and save items for later. Account holders are also given all the latest information on special offers and competitions. You can also save address for quicker checkout time on your next visit to BluntsShoes.com
I have forgotten my password what can I do?
Please click my account at the top of the page and then click forgot your password. This will then ask for your account email address for a password reset to be forwarded to you. You should receive an email within 5-10 minutes, if you haven’t received anything please email us at firstname.lastname@example.org
I have a promotion code how do I apply this?
During the checkout process after entering your billing and delivery address you will see a box saying (REDEEM A GIFT CERTIFICATE OR COUPON) please enter your promotional code here and click apply. The relevant discount will then be applied to your grand total shopping chart.
Can I have my children’s shoes fitted?
Yes, all of our BluntsShoes branded shops provide fully trained Clarks and Start-rite fitting staff, to make sure you child has the correct fitting shoes. Please note our United Footwear Stores do not offer this service.
Where is my nearest Blunts Shoes Store?
Please visit our store locations page for all of our BluntsShoes and United Footwear Stores. You will also be able to find out our Store address’s and opening times.
What Payment methods can I use?
All major credit/debit cards are accepted. Please note we use a paypal checkout, this doesn’t mean you have to have a paypal account you can still use you card. Alternately you can checkout using your paypal account if you prefer.
How do I search for a specific colour/size or fit?
Our search is the perfect and fastest tool to help you find exactly what you’re looking for. There are two types of search options on our store.
1: Left Column Tick Box’s to search for Brand, Size, Colour, Fit, and Price.
2: Top Menu Bar Search box to search for a specific style.
I have received a faulty item, what do I do?
Please email us at info@BluntsShoes.com or alternatively call us on 0845 498 9628. Please note we will normally request for a photograph to be provided via our email. We would then send you our FREE post address to send your item back.
How do I return my items?
If you are not entirely satisfied with your purchase please notify us and simply return the item in the condition supplied within 30 working days of receipt.
We are sorry but you will be required to pay for the return postage unless something is faulty or the wrong goods were sent. We endeavour to process returns as quickly as possible, but please allow up to 14 days for a refund to be processed.
How do I cancel my order?
If you haven’t received an email to say your order has been dispatched, please contact us immediately and we will be able to cancel your order. If the item has already been processed unfortunately there is nothing else we can do, once you receive the items please send the item back to us. Customer Services: 0845 498 9628
I have ordered the wrong size what can I do?
If you order hasn’t yet been dispatched, please contact our Customer Services immediately: 0845 498 9628
How do I track my order?
Once your item has been processed you should receive a tracking number. The tracking number can be used on the royal mail track and trace website to find out the delivery status of your item.
What are the postage costs?
The shipping costs will vary depending on the country that the goods are being delivered to. Please see our page Shipping & Returns for more information.
How long will my item take to be delivered?
The majority of our items are sent out with the Royal Mail's Tracked service.
Upon your item being dispatched, a tracking number will be added to your order; with this you can check your parcels delivery status.
This is a 2-3 working day delivery service.